Coming soon
The assistant is not in the web or mobile apps yet. There is no chat box to open.
What it will do
Anything you could do through the SwimWin interface, asked for in plain words: check the roster, look at the schedule, find out why a charge is what it is, place an order, message a squad.
"Explain this charge" is the worked example — the assistant reads the recorded basis of a proration and tells you why the number is what it is, rather than you reconstructing it.
The rule it will be built to
The assistant acts strictly as you. It can never reach data or take an action that the interface would deny you. A parent asking it about the roster gets their own family. A coach asking about billing gets nothing, because a coach has no billing capability.
That is not a policy the assistant is asked to follow — it is the same authorisation the screens go through. There is no assistant back door and there was never going to be one.
What to do in the meantime
These docs, and the search box at the top of them.