The household is the unit
Memberships, money, waivers and guest-pass allowances all hang off a household, not off an individual. That is why a family has one account and one balance rather than four.
A person is the roster record — a name, a date of birth, emergency contacts, a photo for the gate. "Swimmer", "coach" and "guardian" are things a person does, never separate records. The coach whose own child swims is one person, not two, and moving house updates one address.
The roles inside a household
| Role | Can do |
|---|---|
| Household admin | Everything for the family: sign waivers, manage the account, add and remove people |
| Adult | A guardian on the family — can sign, can collect |
| Dependent | A child on the membership |
| Caregiver | Can collect a child and can be checked in at the gate |
Every household has at least one household admin at all times. SwimWin will refuse to remove the last one rather than leave a family nobody can act for.
What a caregiver cannot do
A caregiver — a nanny, an au pair, a grandparent on the list — cannot sign a waiver and cannot message a coach. This is a safeguarding line, not an oversight, and it is enforced in the data rather than by hiding a button.
A caregiver's authorisation is dated. When it expires they are stopped at the gate with a reason that says so and names the fix, rather than being silently let through on last season's arrangement.
Do-not-release
A club can record that a specific adult must not collect a specific child. It is a structured record with an audit trail, not a note in a comments box — which is the point. The staff-facing screens for reading it at the desk are not built yet; the record exists and is kept.
One primary household
A person belongs to exactly one primary household. That is what gives the front desk one unambiguous answer to "whose guest-pass allowance does this child draw down?" when a child is on two families' records.
Changing your family's details
Ask the club. Families do not edit their own roster records — a parent should not be able to change a child's date of birth, medical alert, or membership status. Your own name and email are yours to change; see Signing in.