Your club has its own address
Every club on SwimWin has its own web address: yourclub.swim.win, or the
club's own domain if it has pointed one at us. That address is where you sign
in, and where everything after it happens — your family's screens, and for staff
the roster, the schedule and the website editor. It matters more than it looks.
A SwimWin session belongs to one club. Signing in on the wrong address gets you a session that your club's screens will refuse, and the error you get back is a flat "forbidden" rather than anything helpful. If you belong to two clubs you have two logins in two places, and that is deliberate — no screen should ever quietly show you one club's children while you think you are looking at another's.
The marketing site at swim.win is not a club. Signing in there is for
SwimWin's own staff; anyone else who tries is told to sign in on their club's
address instead, and nothing is signed in.
Signing in
Click Sign in. The sign-in page is on your club's own address; enter your email and password and you come straight back. If you are not a member of that club you get told no — with the same message as a wrong password, on purpose, so the sign-in page cannot be used to find out who belongs to a club.
Signing out
Use Sign out in the account menu. Do not just close the tab.
This matters most on a shared front-desk tablet: closing the tab leaves the session behind, and the next person to pick it up is silently signed in as you. The Sign out button clears it properly on both ends.
Changing your details
Account menu → Edit profile changes your name and email. Settings shows what SwimWin currently holds about you.
Your person record at the club — the roster entry, the squad, emergency contacts, medical notes — is a different thing, edited by the club rather than by you. That split is not an oversight: a parent should not be able to edit their own child's medical alert or their membership status.
When it does not work
See I can't sign in. Nine times in ten it is the club address.