What works today
Your family home's Balance card shows what you owe, what is going to be charged next and when, and whether the account is on hold. The number is the same number the club's treasurer sees — there is no separate list.
What is not built yet
Paying online is coming soon. There is no Pay button and no card on file yet. Pay the club the way you do now — the club records it against your account and the balance and receipts stay in agreement.
That is not a workaround for the club's benefit, it is how offline payments are meant to work permanently: clubs take cash and bank transfers, and a system that cannot record one produces a treasurer's report nobody believes.
The states your account can be in
| State | What it means |
|---|---|
| Square | Nothing owed |
| Past due | A balance is overdue |
| On hold | The club has frozen the account |
| Over the credit limit | The balance has passed the club's cap |
Past due does not stop you swimming
Past due is yellow at the gate, not red. A 5:45am queue is the worst place in the world to collect a debt, so the front desk sees it, mentions it, and lets you in.
It is red where money is actually committed — entering a meet, where entry fees are remitted and non-refundable. Nobody is entered into a meet on an overdue account, because the club cannot get that money back.
Over the credit limit works the same way: fine at the gate, blocking at the snack bar and the store.
On hold is different. A hold is a deliberate act by the club and it is red. See the front desk or the treasurer.
Receipts
A payment recorded against your account produces a receipt. Email receipts are partly built — some transactional emails send, and the payment receipt is one of the ones still coming.
Disputing something
Talk to the club's treasurer. SwimWin does not hold your money and cannot adjust a club's charges.